Terms of service

Terms & Conditions

General:

Welcome to Enigma Haus. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing any order.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website signifies your acceptance of the updated Terms.

Products:

All products offered on this website are professionally manufactured and meet quality standards.

Product images and descriptions are provided to represent items as accurately as possible; however, slight variations in color, packaging, or appearance may occur due to lighting or display settings.

We ensure that all products are inspected before dispatch.

Orders and Payments:

All prices are listed in AED and include applicable taxes unless stated otherwise.

Orders are confirmed once payment is successfully processed.

We reserve the right to cancel or refuse any order at our discretion.

Shipping:

Orders are shipped to the address provided at checkout.

Delivery timelines may vary based on location and courier availability.

We are not responsible for delays caused by customs, courier, or unforeseen events.

Returns & Refunds:

Due to the nature of our products, we do not accept returns, exchanges, or issue refunds once an order has been placed and shipped.

All sales are final.
Please review your order carefully before completing your purchase.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review the case and offer a replacement or store credit at our discretion.

Liability:

We are not liable for any misuse of our products. Please follow all safety and candle care instructions provided.

We shall not be responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

Intellectual Property:

All content on this website  including images, logos, product names, and text — is the property of Enigma Haus and may not be copied, reproduced, or distributed without permission.

Contact:

For any questions or concerns, please contact us at:
Info@enigmahaus.ae